Jump to a video summary of our recommendations.
1. Larger organisations should have a national approach.
Resources and support for delivery are lacking at a local level. There is duplication of efforts and costs at a local level. A national approach has the potential to be more effective, cheaper and consistent for the public.
2. The CDDO should engage more with executive teams.
Executive teams need to understand the risk of non-compliance. Understanding the impact on staff and potential fines may encourage compliance.
3. For systemic change, the public sector needs more resources.
Accessibility is complex. The public sector needs external support and resources. Private sector support and investment may help.
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