Jump to a video summary of our key findings.
- Senior leadership can make a real difference. There should be a named person responsible for accessibility. Culture, resourcing, training and a consistent approach are key responsibilities.
- An inclusive culture is important for success. Everyone has a role to play when it comes to creating a culture of accessibility. Having an underlying culture of inclusivity can help set the organisation up for success.
- Organisations need a cross-organisational approach. Accessible practice is an organisation-wide responsibility.
- Organisations need clear roles and responsibilities. Teams need to understand how they help create an accessible culture. And what responsibilities come with that role. The communications team is not solely responsible.
- Individuals need support. Those with operational responsibilities will need executive-level support. They may need support to influence across the organisation. Individuals who have been catalysts for change cannot deliver change on their own. Leaders also need to keep an eye on the resilience of individuals.
Inclusive communications 