We identified potential areas of research:
- A comparison of accessible practice in non-territorial and territorial NHS boards. This research did not include territorial boards.
- A case study comparing NHS boards and local councils. Local councils communicate with the public on digital channels. As a result, they appear to have a more accessible approach.
- A comparison of local councils. Some councils have had success. There could be learnings between those that have and have not embedded accessibility.
- A case study of the transformational change that took place to move accessibility from the communications team to a cross-organisational responsibility.
Inclusive communications 